RESERVATIONS

At all times cost savings for your company will be of the utmost importance. We will negotiate on your behalf to obtain preferential rates for outgoing as well as incoming travel with major international carriers for your domestic and international travel.

MOVEMENT OF SHIP'S CREW

Grindrod Travel specialises in the movement of ships' crew. Due to the volume of crew that we move we have been able to negotiate excellent Marine Fares and have dedicated staff to facilitate this business.

VISAS

Grindrod Travel will assist in obtaining all necessary visa requirements. Our Head Office has a dedicated Visa Consultant who is in constant contact with all Embassies ensuring that the most current requirements are available are available at all times.

HOTELS/CAR HIRE

Grindrod Travel has negotiated special Corporate Rates with certain Hotel Groups and Car Hire companies which customers can benefit from when making bookings.

TECHNOLOGY

Reservations are made through the AMADEUS multi access global reservation system which is linked to a complete mid and back office accounting programme. Grindrod Travel have also acquired additional software that we use in conjunction with Amadeus to enhance the travel consultants portfolio of services.

 

EMERGENCY AFTER HOURS SERVICE

An emergency after-hours contact telephone number is available. This service is operated by a dedicated senior consultant who is available from 17:00 to 08:00 on week days and 24 hours for week-ends and public holidays. The after hours consultant has real time access to all reservations made by Grindrod Travel including car hire and hotel reservations. This service is also available to make new reservations and assist with the issuing of air tickets and vouchers once approval is obtained.

VALUE ADDED SERVICES DELIVERIES

All deliveries will be carried out by a recognised service provider or a Grindrod Travel driver. Urgent after-hours deliveries will be handled by our senior staff members.

ACCOUNT MANAGEMENT

All accounts are allocated to an account executive who will monitor and visit the relevant offices to ensure that all policies and procedures are being adhered to. Any problems/concerns will be addressed immediately. Senior management will also be available at all times to assist with regards to problem solving, cost saving and recommendations.

MANAGEMENT REPORTING

Grindrod Travel's reservation and management system allows for detailed reports which can provide information on any aspect of the customers travel business and will be tailored to your needs.

TRAVEL POLICY

Grindrod Travel will assist with the implementation and modification of a Travel Policy to ensure that all procedures are adhered to thus ensuring the customers objectives are met. The Travel policy will also clearly define the authorisation guidelines and approval for all travellers.